LINGOWS Terms & Conditions

• Lingows requires the customer to fill out the order form and include all the necessary details to get started. Lingows will then advise the total cost of the project unless otherwise explicitly stated.

• Lingows will send an invoice for the project and requires full payment before starting with the project. Some order forms with fixed prices will have a payment gateway integration.

• Lingows will create 2 versions of the logo and will submit the JPG files with watermarks within 2 business days.

• Lingows allows 1 set of changes for free for the logo if there's anything that needs to be adjusted according to the client's initial request.

• Change of reference or a new set of instructions will be considered as a new order. We will advise you of the cost, send an invoice, and start once paid.

• After the customer approves the design, they will receive the PSD/AI file of the order.

• Once the files are sent to the customer, no refund on payments or credits will be issued.
  

Website Support covers questions and website changes but does not involve technical work, custom development, and/or any website add-ons.

• The client will contact Lingows through our online forms or by sending an email at [email protected] for any website support they need.

• Website Support Packages. Lingows offers website support packages. Please contact [email protected] to avail a monthly package.

• All monthly subscription of website support requires a three (3) months commitment and billed one month in advance.

• Change of package or plan. If the client wishes to change the website support package, the client must contact Lingows at [email protected]. The new plan will take effect in the next billing cycle, provided the service is paid.

• Cancellation. To cancel the service, the client must give at least 30 days' notice. The cancellation will take effect the following billing cycle after the 30 days of notice have passed.

• Lingows has the right to suspend the service if the payment fails and terminate the service after failed retries. The client still needs to pay Lingows for any unpaid services. The service will resume once all outstanding invoices are paid.

• Lingows will analyze, and ask for more information or clarification regarding the inquiry and specifications that were provided by the client and send suggestions or recommendations.

Lingows will then determine the level of technical work and will send an initial step-by-step flow, cost, time frame, and requirements.

• Once the customer agrees with the final flow and the costs associated with it, it means that the customer has understood all the things discussed regarding the project and will cooperate to provide the all requirements needed to proceed with the project.

• Lingows will send an invoice for the full amount (in some cases, for big custom development, a deposit) and will start the project once paid.

• Any additional features or adjustments made that are not included in the original specifications will be subject to review and additional costs. Once all parties agree with the additional specifications and the costs, an invoice will then be raised and once paid, Lingows will proceed with the additional changes.

• Lingows has the right to discontinue a project if the customer failed to provide the complete information. No refund or credit will be issued for the work that’s already been done on the project.

• Once Lingows submitted the technical work or widget, the client must check the said work on their end and approve it's all working and the project is complete.

• License of Widgets. When you purchase a widget from Lingows, you acquire the right to use that item; you're not acquiring the item itself. What you get includes a license directly from Lingows to use that item, and Lingows is the owner of the Intellectual Property of that item. The item is for use only, it is not to be copied, sold, lent, rented, given away, or gifted, you can’t even put it in your will. It is for use for your sites only on the Duda dashboard we install the item in.

• All Lingows widgets are developed to work with the Duda platform. Once Lingows transfers any widget to another dashboard of any Duda account. We do not guarantee the performance of the widget should there be a conflict due to any other code or application non-Duda being added to the Duda site for which the widget is intended. Should the user of Lingows widget change, adjust, add any code themselves, or introduce any other third-party code as part of any other application from any other party we do not guarantee the performance or operation of Lingows widget as originally intended, and therefore will take zero liability in sites performance issues.

• With all Widget purchases, please choose carefully as there is no refund or redemption once any widget has been transferred to your account as we cannot take it back. Also, note that there is a no-refund policy on any technical works to enhance or customize any widget. Your acceptance of a proposal by Lingows signifies your agreement to pay all invoices pertaining to all or any works to that proposal you have agreed upon via a return email.

• Technical Development Support - Limitations

• Widgets on Duda App Store. Widgets that are on Duda App Store are only available to purchase through the App Store and are on a per-site basis, meaning, you can use it for one site only. If you need to use it on more than one site, you need to purchase additional subscriptions.

• You may request widget customization by contacting us through the Duda App Store or by sending us an email at [email protected]. The customization will only be applied to the widget on the website it is installed in. If there’s more than one site concerned, please let us know so we can quote accordingly.

• Widgets and Custom Development Work Warranty. Lingows warrants that the widgets and custom development works will perform as they are intended to do without defects during the term stated below. If these services do not perform as warranted, we will use all reasonable efforts, consistent with industry standards, to fix any defect. If an update occurs and does not affect the performance of the widget or the custom development work, or still works as advised at the time of purchase, this will not be covered by this warranty. If the client wishes to update to enhance the performance or have an upgrade, the client may request this by contacting us, and support charges will apply.
  

(a) Widgets of any level - Covered for 7 days upon installation

(b) Custom Development Work of any level - Covered for 14 days upon completion

• Once the proposal is approved and has been paid for, any changes in the scope and scale of work will not be upheld and will be up for a new discussion. In addition, the payment will be non-refundable, non-transferable, nor can be used in other services, especially if the reason falls out of scope from the pre-approved proposal.

• Lingows Media creates & builds campaigns and optimizes websites based on the purchased package and the information and assets provided on the order form. Missing or incomplete details will affect the delivery time and completion. We require all customers to complete the SEM/SEO form as much as possible.

• Optimization. Lingows must be informed of any changes made to your website. Search engines on the other hand constantly launch new updates and adjust algorithms accordingly, and such, search ranking fluctuation for SEO and traffic fluctuation for SEM may occur. This may result in unfavorable outcomes which are out of Lingow’s control, and we are not liable of such activities or events. We’ll try to optimize and align our strategies based on these updates, ensure that we promote the latest products and services of the business, and will advise the client for any additional costs that may apply.

• Client Approval. Customers must review, liaise, and approve any details that are being sent by Lingows Media. Without or delayed approval will hold the publishing process where ads will not serve online or work will be delayed which can result in a restart of the activities.

• Required Credentials. Any Google Account that the Lingows Media requires must be provided (e.g. Google Analytics, Google My Business, and Google Search Console). If you do not wish to provide us with your login credentials, we can provide an email address where you could share Google Accounts through there. As part of the fulfillment, we create a dedicated Google Account to use for white-labeling. The created dedicated Google Account will be used to store all clients' Google-related accesses needed for SEM/SEO management (such as Google Analytics, Google Tag Manager, Google Ads MCC ID, etc).

We require allowing granted permission at the highest level possible. Confidentiality of your credentials being shared with Lingows Media is expected to be maintained.

• Service Scope. Other requests like scripts that are not part of the availed package must be done and installed by the customer’s developer. Lingows Media can do it for you, if requested, with an additional charge.

• Reports. Lingows Media provides monthly reports of the campaign performance, which will be sent only to you (except Local SEO Reports).

• Recommendations. Lingows Media will advise of any suggestions for improvement or restructuring (if necessary) depending on the current market, demands of the searchers, trends, and other key metrics that may affect the optimization and management.

• Platform. Lingows Media provides SEM Services to customers with websites built in Duda, WordPress, Shopify, Weebly, Wix, or any top website builder platforms out there.

• Subscription. All of Lingows Media’s monthly subscription services will be billed for the first three months in advance and then on a month-to-month basis from the fourth month and so on. Annual subscription is also available upon request.

• Any copyrightable works, ideas, discoveries, inventions, patents, products, documents, databases, emails, accounts, passwords, or any other information developed in whole or in part by Lingows in connection with the provision of services to the client shall be the exclusive property of Lingows and the client shall retain no ownership, interest, or rights therein.

• The client acknowledges that all Intellectual Property Rights in any Confidential Information or Software developed by Lingows, and in any enhancement, modification, or customization of such Software, and any other material proprietary to Lingows, vests exclusively in Lingows, and that the client will not infringe Lingows’ Intellectual Property Rights, nor seek to exploit or use any such material for its own purposes unless agreed in writing between both parties.

• The client further acknowledges that all Intellectual Property Rights in the Confidential Information and the Software, in any other material proprietary to Lingows, and in any enhancement, modification, or customization of the Software developed by, utilized by, or provided to the client in connection with the client's engagement of Lingows to provide services to the client remains the property of Lingows, and the client acquires no right or interest in such property.

• Where the client is given access to any such Software or any other thing in which Lingows has Intellectual Property Rights, and following provision to such access the client authors any works in which copyright subsists, or develops or creates any inventions or processes (whether capable of registration or not) (collectively Works), as legal and beneficial owner the client hereby:

• assigns to Lingows all rights, titles and interest in and all rights subsisting in the Works anywhere in the world, including all Intellectual Property Rights in the Works and all proprietary rights subsisting in any material form of the Works;

• assigns to Lingows all copyright subsisting in the Works which is created in the future;

• agrees to assign to Lingows the right, title and interest in and to all rights subsisting in future works, anywhere in the world, including the Intellectual Property Rights not assigned under (a) or (b) and the proprietary rights subsisting in any material form of the Works not assigned under (a);

• assigns to Lingows the right to claim (and retain) any damages and other remedies (including but not limited to an account of profits) for past infringement of and wrongful interference to the Works which arose before this assignment; and

•  warrants that the client will procure consents with respect to all moral rights subsisting in the Works, including consent to do all acts or omissions in relation to the Works, whether occurring in the past, present, or future, from all clients and contractors involved in the creation of the Works that, but for this consent, would infringe any moral rights or similar rights the client or contractors may have anywhere in the world.

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents, and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this website belong to the Lingows. All rights of Lingows in such Intellectual Property Rights are hereby reserved.

Confidentiality with fulfillment partners. Lingows respects you and your clients and we have a total “Non-Solicit” policy. Your clients and your information are yours and we do not cross the confidential line.